If you have a question that is not answered on our Site you can email Customer Care at the following address:
firstname.lastname@example.org We will endeavour to respond as soon as possible.
You can also write to us at the following address:Customer Care
Registered name: Simian Productions Ltd
Registered address: Regent House, 1 Pratt Mews, London, NW1 0AD
Registration number: 2973391
VAT registration number: GB766 8795 52
Email address: email@example.com
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Many people like to browse the Site via the top navigation bar and look through the various categories, like Swimwear or Accessories. However, if you know what you are looking for or are in a hurry, use the "Search" or "Word search" feature found on the top navigation bar. You can search by either category, sub category, size & color.
We also have seasonal sales on items which can be viewed via the 'Special Offers' button found on the top navigation bar. Please note that we cannot guarantee that these prices will be equivalent or equal to offline stores or boutiques when they go on sale.
All items shown are in stock unless the words "Sorry, this size is temporarily out of stock" appear when you add an item to your shopping bag.
Please be aware that even if the product is in your shopping cart, it isn't reserved and can be bought by another customer while you are browsing.
If you love something, we do from time to time receive new stock on certain items, so please email Customer Care at firstname.lastname@example.org with any requests and we'll do our best to help.
You can add the product to your wish list, which is accessible from the header.
Please be aware that even if the product is in your wish list, it isn't reserved and can be bought by another customer. If sold out, the product gets removed automatically from your wish list.
The price/status (on offer, etc) of products in your wish list may change as per latest data
As you will be aware, many countries have different sizing systems. To simplify things, we have interpreted the various sizes British, French, Italian, and American into a standardized XS, S, M, L and XL system. To find out your size please see the below size guide:
|Extra Small - XS||4||8||40||36|
|Small - S||6||10||42||38|
|Medium - M||8||12||44||40|
|Large - L||10||14||46||42|
|Extra Large - XL||12||16||48||44|
|2-3 years||98 cm|
|4-5 years||110 cm|
|6-7 years||122 cm|
|8-9 years||134 cm|
|10 years||140 cm|
|Small - S||4/5||3/4||35/36|
|Medium - M||6/7||5||37/38|
|Large - L||8/9||6/7||39/40|
|Extra Large - XL||10/11||8/9||41/42|
|Extra Small - XS||6||4||37|
|Small - S||7||5||38|
|Medium - M||9||6||39|
|Large - L||10||7||40|
|Extra Large - XL||11||8||41|
Should a particular purchase not fit you properly, you can return the item, or exchange it for a different size. Please follow the instructions given on the Returns Form enclosed with your package or as detailed here (click to download our Returns Form).
When you've found an item that you want to buy, just choose the size you want from the pull down tab and then click on the "Add to Cart" button.
You may review the items you have chosen in your shopping cart at any time by clicking on the "In Cart" button on the top navigation bar. To delete an item from your cart, click on the "Delete" button next to the relevant item. To change the quantity of any item, key in the new number in the 'quantity' column and then click on the "Update" button.
To resume shopping after viewing your shopping cart, click the "Back to Shopping" button. Please be aware that when the item is in your shopping cart another customer can still purchase it.
If you finished shopping, press the "Checkout" button to finalize your order and pay for your purchases.
You can store multiple addresses in your "My Account" section, from which you can choose for your billing/shipping address.
You need to register to purchase. Unregistered users can only proceed to "Add to Cart" stage.
Please note that as a registered customer you can maintain your billing and shipping addresses. You can also access your complete order history.
The prices on our site are in $US Dollars, €Euro or £GBP.
The price and currency you are charged will depend on your billing address and will be specified when you place an order.
We accept Visa, Master Card, American Express, and V.me by Visa. Payment will be debited and cleared from your account upon receipt of your order by our nominated payment agent, Worldpay.
We are committed to the security of your banking details and transaction history. Our systems are rigorously tested and have been developed with up to date encryption software. When we transmit highly confidential information (such as a credit card number) over the Internet, we protect it through the use of encryption, namely the Secure Socket Layer (SSL) protocol.
Your debit/credit card details will only be used when you make an order and are then transmitted between one of the UK's leading e-commerce payment companies who in turn have secure encrypted links between themselves and all the major banks.
At this time all orders must be placed by via the Site. If you have any queries or are having any problems with our Site, then please email us email@example.com or call us on +44 (0) 2036 379 547
After you place your order, we will send you an email confirming that your order has been received. However, this does not mean your order has been accepted by us. Your order will be accepted once your item has been shipped.
You will receive another e-mail notifying you if any of the items you ordered are not in stock. If this occurs the full amount of the invoice is returned to your credit card account.
Delivery charge options are available and can viewed from the link below. This link is also in the header menu link "Worldwide Shipping" & also you get it when you place your order.
EH Beach delivers in the UK via Royal Mail and worldwide via DHL.
Express or Standard shipping options: We will endeavor to deliver packages as per shipping option selected by our customers living in the UK or outside the UK. Delivery period options are available and can viewed from the link below.
We do our best to deliver worldwide. In the unlikely event that we cannot deliver to your destination we will send you an email shortly after you place your order. If this occurs the full amount of the invoice is returned to your credit card account.
Prices displayed in £ sterling are inclusive of VAT.
Prices displayed in € Euro are inclusive of VAT.
Prices displayed in $ US dollars do not include any taxes or duties and you may be liable for them when your goods enter your country.
Unfortunately, we cannot deliver to PO Box addresses.
Items in your shopping cart can be delivered to one address only.
However, if you wish to make an order for multiple addresses, then please email firstname.lastname@example.org prior to making an order and we will do our best to accommodate your request.
You can view your order by logging in & then clicking on the 'Order Status & History' button in your 'My Account' Section. Then click on any order number. This will take you to the 'Order Details' page, which is very similar to your 'View Cart'. You can only view information on past orders. 'Order Status' can also be assessed from the top menu.
Clicking on any item thumbnail image or its name takes you to that styles details page.
You can check the current status of your order by logging in & then clicking on the 'Order Status & History' button in your 'My Account' Section. Then you click on the "Track" button to view tracking details.
Click on "View" button to view order details. Here too you can click on "Track This Order" button to view tracking details.
Order Tracking gives you the following details about your order:
'Manage Issues' section in your 'My Account' Section allows you to create & edit issues, allowing you to hold discussions with customer care.
Also from `Order status & History' section (My Accounts) - against orders, you can create & manage issues
If you want to cancel your order, please email email@example.com before your package is shipped. Once you receive confirmation that your package has been shipped, you can no longer cancel it.
You may cancel your order at any time up until 8 days after you have received your package by emailing firstname.lastname@example.org
You can also write to us at the following address:
Elizabeth Hurley Beach
PO Box 102
HR8 9JY, UK
We offer a 28 day money back guarantee if you're in anyway dissatisfied with the Beachwear you have ordered.
To benefit from this guarantee, simply log into your account at Elizabethhurley.com & follow the instructions to notify us that you will be returning all, or part of, your order within 8 days of receiving your package. After you have notified us, please return your items, unused and in its original packaging, to us at the below address within 28 days of receiving your order.
Elizabeth Hurley Beach
Herefordshire HR8 2HX
We will refund you the full cost of everything you have returned within 14 days of the date we receive the goods. Your refund will be credited to the credit card used to purchase your order. Refunds do not include shipping costs unless the item you received was faulty.
Please ensure that swimwear is tried on over your own underwear and that the hygiene strip is not removed. In addition shoes must be returned with their original packaging. We reserve the right to refuse returns of items where it is apparent that this has not been done.
For UK and EU Customers: Send your return via a prepaid, insured and traceable method. Please retain your shipping documentation in case you need to track or trace your package. For UK customers we suggest you use Royal Mail. We recommend that you register your package as we cannot be held responsible for goods lost in transit.
For International Customers (including US): Send your return via a prepaid, insured and traceable method. You must put "British Returned Goods" on any airway bill or similar documentation in order to avoid you being charged VAT and import duties. For your convenience there is a customs declaration form in your package.
If you have any additional questions regarding your order, please email email@example.com
Unless the items are faulty, we charge our standard shipping costs for delivery of exchange items
If you believe any of the garments we have supplied you is faulty, you should return the item to us at the address below within six months of purchase together with a note explaining what you believe to be the problem.
When we receive the item, we will investigate the fault and contact you to agree the most appropriate resolution. This typically involves offering you either a replacement, repair or refund.
Elizabeth Hurley Beach
Herefordshire HR8 2HX
We will refund you the full costs of the items you have returned within 28 days of your cancellation notice or the date we receive the goods, whichever occurs first. Unless you let us know otherwise on the return form, your refund will be credited to your Credit Card . Please note that we can only refund the credit card you originally used to place your order. Refunds do not include shipping costs, unless the items you received were faulty.
To use some of the services and features made available to you on this Site, you will need to Register. Alternatively, you can enter this page from the Login link on the top navigation bar.
When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your registration information change, please notify us immediately at the following email address: firstname.lastname@example.org
If you've forgotten your password, the Login/Register section has a "Forgot Password ?" link, where you click to enter your email ID, and your new password will be emailed to you. Login using this new password & then change your password to your liking from your "My Account" section.
If you wish to view or change your account information, then click on the 'Login' button on the top navigation bar. Once you've logged in, your personal information and other information entered by yourself, will be then made available for review and change in the 'My Account' section. Only you and the Customer Care department can access your personal data. If you prefer to contact us by E-mail at email@example.com we will amend your personal details for you.
Please be assured that we consider all information you share with us totally private and confidential. At no point will we share, rent or sell your personal information without your consent. For more details, please read our Privacy and Security Policy below.
Elizabeth Hurley Beach ("EH Beach") respects the privacy rights of its online visitors and recognises the importance of protecting the information collected about them. By using www.elizabethhurley.com (the "Site") you are indicating your agreement to the terms of this policy. If you disagree with any of the terms, then please do not use our Site.
Your Personal Data:
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Welcome to Elizabeth Hurley Beach! Your use of the Elizabeth Hurley Beach (“EH Beach”) website www.elizabethhurley.com and any purchases that you make will be governed by the terms and conditions below (the “Terms”) and our Privacy & Security Policy. We expect you to read them through carefully and print a copy for future reference, but here's what we'll be talking about:
Terms of Purchase : These Terms apply to all orders of EH Beach products ("Beachwear") made by you on our Site.
Delivery & Shipping
Cancellations & Returns Policy
Elizabeth Hurley Beach
Herefordshire HR8 2HX
Elizabeth Hurley Beach ("EH Beach") respects and complies with the EU General Data Protection Regulations (GDPR).
Some of the key ways we comply with these regulations are:
We explain what you’re consenting to clearly and without ‘legalese’, and ask that you explicitly consent to contact from us.
In the event of a breach we will notify affected users within 72 hours of first having become aware of the breach.
Right to Access
Users can request confirmation as to whether or not personal data concerning them is being processed, where and for what purpose. Further, we shall provide a copy of the personal data, free of charge, in an electronic format.
Right to be Forgotten
Once we have compared your (the subjects') rights to "the public interest in the availability of the data", we may delete your personal data where you have requested this.
We allow you to receive the personal data concerning you, which we will provide in a 'commonly used and machine readable format' and you have the right to transmit that data to another ‘controller’.
Privacy by Design
We implement appropriate technical and organisational measures, in an effective way, in order to meet the requirements of this Regulation and protect the rights of data subjects'. We hold and process only the data absolutely necessary for the completion of our duties (data minimisation), as well as limiting the access to personal data to those needing to act out the processing.
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