FAQ's

Customer Care

If you have a question that is not answered on our Site you can email Customer Care at the following address:
customercare@elizabethhurley.com We will endeavour to respond as soon as possible.

You can also write to us at the following address:

Customer Care
Elizabeth Hurley Beach
PO Box 102
Ledbury, Herefordshire
HR8 9JY, UK
call +44 (0) 2036 379 547 for help

Registered name: Simian Productions Ltd

Registered address: Regent House, 1 Pratt Mews, London, NW1 0AD

Registration number: 2973391

VAT registration number: GB766 8795 52

Email address: a.nayar@direction.biz

Ordering

Please enable: Settings > Safari > Accept Cookies > Always

Many people like to browse the Site via the top navigation bar and look through the various categories, like Swimwear or Accessories. However, if you know what you are looking for or are in a hurry, use the "Search" or "Word search" feature found on the top navigation bar. You can search by either category, sub category, size & color.

We also have seasonal sales on items which can be viewed via the 'Special Offers' button found on the top navigation bar. Please note that we cannot guarantee that these prices will be equivalent or equal to offline stores or boutiques when they go on sale.

All items shown are in stock unless the words "Sorry, this size is temporarily out of stock" appear when you add an item to your shopping bag.

Please be aware that even if the product is in your shopping cart, it isn't reserved and can be bought by another customer while you are browsing.

If you love something, we do from time to time receive new stock on certain items, so please email Customer Care at customercare@elizabethhurley.com with any requests and we'll do our best to help.

You can add the product to your wish list, which is accessible from the header.

Please be aware that even if the product is in your wish list, it isn't reserved and can be bought by another customer. If sold out, the product gets removed automatically from your wish list.

The price/status (on offer, etc) of products in your wish list may change as per latest data

Size guide for Adults

As you will be aware, many countries have different sizing systems. To simplify things, we have interpreted the various sizes British, French, Italian, and American into a standardized XS, S, M, L and XL system. To find out your size please see the below size guide:

SizesUSAUKItalyFrance
Extra Small - XS 4 8 40 36
Small - S 6 10 42 38
Medium - M 8 12 44 40
Large - L 10 14 46 42
Extra Large - XL 12 16 48 44
Size guide for Kids
AgeHeight
2-3 years 98 cm
4-5 years 110 cm
6-7 years 122 cm
8-9 years 134 cm
10 years 140 cm
Size guide for adults Flip flops
SizesUSAUKEUROPE
Small - S 4/5 3/4 35/36
Medium - M 6/7 5 37/38
Large - L 8/9 6/7 39/40
Extra Large - XL 10/11 8/9 41/42
Size guide for kids Flip flops
EHUSAUKEUROPE
27/28 11/12 10/11 28/29
29/30 12.5/13 12.5/13 30/31
31/32 1/1.5 13/13.5 32/32.5
Size guide for adults Indian sandals
SizesUSAUKEUROPE
Extra Small - XS 6 4 37
Small - S 7 5 38
Medium - M 9 6 39
Large - L 10 7 40
Extra Large - XL 11 8 41
Size guide for kids Indian sandals
USAUKEUROPE
10 9 26
11 10 27
12 11 28
13 12 30
1 13 31
2 1 32
3 2 33

Should a particular purchase not fit you properly, you can return the item, or exchange it for a different size. Please follow the instructions given on the Returns Form enclosed with your package or as detailed here (click to download our Returns Form).

When you've found an item that you want to buy, just choose the size you want from the pull down tab and then click on the "Add to Cart" button.

You may review the items you have chosen in your shopping cart at any time by clicking on the "In Cart" button on the top navigation bar. To delete an item from your cart, click on the "Delete" button next to the relevant item. To change the quantity of any item, key in the new number in the 'quantity' column and then click on the "Update" button.

To resume shopping after viewing your shopping cart, click the "Back to Shopping" button. Please be aware that when the item is in your shopping cart another customer can still purchase it.

If you finished shopping, press the "Checkout" button to finalize your order and pay for your purchases.

You can store multiple addresses in your "My Account" section, from which you can choose for your billing/shipping address.

You need to register to purchase. Unregistered users can only proceed to "Add to Cart" stage.

Please note that as a registered customer you can maintain your billing and shipping addresses. You can also access your complete order history.

The prices on our site are in $US Dollars, €Euro or £GBP.

The price and currency you are charged will depend on your billing address and will be specified when you place an order.

We accept Visa, Master Card, American Express, and V.me by Visa. Payment will be debited and cleared from your account upon receipt of your order by our nominated payment agent, Worldpay.

We are committed to the security of your banking details and transaction history. Our systems are rigorously tested and have been developed with up to date encryption software. When we transmit highly confidential information (such as a credit card number) over the Internet, we protect it through the use of encryption, namely the Secure Socket Layer (SSL) protocol.

Your debit/credit card details will only be used when you make an order and are then transmitted between one of the UK's leading e-commerce payment companies who in turn have secure encrypted links between themselves and all the major banks.

At this time all orders must be placed by via the Site. If you have any queries or are having any problems with our Site, then please email us customercare@elizabethhurley.com or call us on +44 (0) 2036 379 547

After you place your order, we will send you an email confirming that your order has been received. However, this does not mean your order has been accepted by us. Your order will be accepted once your item has been shipped.

You will receive another e-mail notifying you if any of the items you ordered are not in stock. If this occurs the full amount of the invoice is returned to your credit card account.

Delivery

Delivery charge options are available and can viewed from the link below. This link is also in the header menu link "Worldwide Shipping" & also you get it when you place your order.

View Shipping Information

EH Beach delivers in the UK via Royal Mail and worldwide via DHL.

Express or Standard shipping options: We will endeavor to deliver packages as per shipping option selected by our customers living in the UK or outside the UK. Delivery period options are available and can viewed from the link below.

View Shipping Information

We do our best to deliver worldwide. In the unlikely event that we cannot deliver to your destination we will send you an email shortly after you place your order. If this occurs the full amount of the invoice is returned to your credit card account.

Prices displayed in £ sterling are inclusive of VAT.

Prices displayed in € Euro are inclusive of VAT.

Prices displayed in $ US dollars do not include any taxes or duties and you may be liable for them when your goods enter your country.

Unfortunately, we cannot deliver to PO Box addresses.

Items in your shopping cart can be delivered to one address only.

However, if you wish to make an order for multiple addresses, then please email customercare@elizabethhurley.com prior to making an order and we will do our best to accommodate your request.

You can view your order by logging in & then clicking on the 'Order Status & History' button in your 'My Account' Section. Then click on any order number. This will take you to the 'Order Details' page, which is very similar to your 'View Cart'. You can only view information on past orders. 'Order Status' can also be assessed from the top menu.

Clicking on any item thumbnail image or its name takes you to that styles details page.

You can check the current status of your order by logging in & then clicking on the 'Order Status & History' button in your 'My Account' Section. Then you click on the "Track" button to view tracking details.

Click on "View" button to view order details. Here too you can click on "Track This Order" button to view tracking details.

Order Tracking gives you the following details about your order:

  • Order ID
  • Order Date
  • Order Status
  • Airway Bill Number
  • Despatch Date
  • Shipping Address
  • Tracking Number
  • Action Date
  • Tracking Message

'Manage Issues' section in your 'My Account' Section allows you to create & edit issues, allowing you to hold discussions with customer care.

Also from `Order status & History' section (My Accounts) - against orders, you can create & manage issues

Cancellations & Returns

You may cancel your order at any time up until 8 days after you have received your package by emailing customercare@elizabethhurley.com.

Unfortunately once an order has been placed we are unable to prevent you being charged or the item being shipped. Therefore, when you have received your package please return it in accordance with the instructions given on the enclosed Returns Form and as repeated below.

You may cancel your order at any time up until 8 days after you have received your package by emailing customercare@elizabethhurley.com

You can also write to us at the following address:

Customer Care
Elizabeth Hurley Beach
PO Box 102
Ledbury, Herefordshire
HR8 9JY, UK

We offer a 28 day money back guarantee if you're in anyway dissatisfied with the Beachwear you have ordered.

To benefit from this guarantee, simply log into your account at Elizabethhurley.com & follow the instructions to notify us that you will be returning all, or part of, your order within 8 days of receiving your package. After you have notified us, please return your items, unused and in its original packaging, to us at the below address within 28 days of receiving your order.

Elizabeth Hurley Beach
Returns
The Office
Donnington Hall
Ledbury
Herefordshire HR8 2HX
United Kingdom

We will refund you the full cost of everything you have returned within 14 days of the date we receive the goods. Your refund will be credited to the credit card used to purchase your order. Refunds do not include shipping costs unless the item you received was faulty.

Please ensure that swimwear is tried on over your own underwear and that the hygiene strip is not removed. In addition shoes must be returned with their original packaging. We reserve the right to refuse returns of items where it is apparent that this has not been done.

For UK and EU Customers: Send your return via a prepaid, insured and traceable method. Please retain your shipping documentation in case you need to track or trace your package. For UK customers we suggest you use Royal Mail. We recommend that you register your package as we cannot be held responsible for goods lost in transit.

For International Customers (including US): Send your return via a prepaid, insured and traceable method. You must put "British Returned Goods" on any airway bill or similar documentation in order to avoid you being charged VAT and import duties. For your convenience there is a customs declaration form in your package.

If you have any additional questions regarding your order, please email customercare@elizabethhurley.com

Unless the items are faulty, we charge our standard shipping costs for delivery of exchange items

If you believe any of the garments we have supplied you is faulty, you should return the item to us at the address below within six months of purchase together with a note explaining what you believe to be the problem.

When we receive the item, we will investigate the fault and contact you to agree the most appropriate resolution. This typically involves offering you either a replacement, repair or refund.

Elizabeth Hurley Beach
Returns
Donnington Hall
Ledbury
Herefordshire HR8 2HX
United Kingdom

We will refund you the full costs of the items you have returned within 28 days of your cancellation notice or the date we receive the goods, whichever occurs first. Unless you let us know otherwise on the return form, your refund will be credited to your Credit Card . Please note that we can only refund the credit card you originally used to place your order. Refunds do not include shipping costs, unless the items you received were faulty.

Your Account

To use some of the services and features made available to you on this Site, you will need to Register. Alternatively, you can enter this page from the Login link on the top navigation bar.

When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your registration information change, please notify us immediately at the following email address: customercare@elizabethhurley.com

If you've forgotten your password, the Login/Register section has a "Forgot Password ?" link, where you click to enter your email ID, and your new password will be emailed to you. Login using this new password & then change your password to your liking from your "My Account" section.

If you wish to view or change your account information, then click on the 'Login' button on the top navigation bar. Once you've logged in, your personal information and other information entered by yourself, will be then made available for review and change in the 'My Account' section. Only you and the Customer Care department can access your personal data. If you prefer to contact us by E-mail at customercare@elizabethhurley.com we will amend your personal details for you.

Please be assured that we consider all information you share with us totally private and confidential. At no point will we share, rent or sell your personal information without your consent. For more details, please read our Privacy and Security Policy below.

Terms & Security

Elizabeth Hurley Beach ("EH Beach") respects the privacy rights of its online visitors and recognises the importance of protecting the information collected about them. By using www.elizabethhurley.com (the "Site") you are indicating your agreement to the terms of this policy. If you disagree with any of the terms, then please do not use our Site.

Your Personal Data:

  1. EH Beach, it subsidiaries from time to time and any successor operators of our business "We" and "us" respectively) are committed to protecting your privacy and will ensure that the information we obtain and use will always be processed and transferred in compliance with all European Union data protection laws and regulation. Please be aware that we may use your information and share it with and transfer it to our group companies, suppliers and other reputable third parties for the following purposes:
    • To provide you with information about our products, promotions, offers and services and any other advertising or marketing materials that we think might interest you;
    • To process and administer details of your order, membership and service your requests from time to time;
    • To keep you up to date with use of our website/operation and development of our website;
    • To conduct market research and to understand better how our service may be improved and made even more useful for you;
    • To monitor and record your correspondence and communications with and to us, or instruct a reputable company to do so, to ensure that we maintain consistently high standards in dealing with your queries and needs;
    • To analyse our customer base and share statistical information with third parties - but we'll keep it anonymous;
    • For all the purposes above, transfer your information to India and USA for normal commercial purposes.
  2. Please note that we will never rent or sell our customer lists to any other organization or individual.
  3. If you would rather we do not contact you in the ways set out above, then please let us know by ticking the box on the Login/Registration page. In any event, you may unsubscribe from receiving direct marketing communication from us at any time by emailing unsubscribe@elizabethhurley.com from the email address you wish to unsubscribe.

Cookies: A cookie is a small piece of information stored by your browser to help identify you. Many features in ElizabethHurley.com use cookies to keep you signed in as you move from page to page, among other things. If your browser is set to reject all cookies automatically, you won't be able to sign in to ElizabethHurley.com, or shop properly. If your browser is set to not accept cookies, you should change it to accept (or "enable") cookies.

To set your browser to accept cookies:

  1. Microsoft Internet Explorer
    • Step 1) Select Tools | Internet Options.
    • Step 2) Select the Privacy tab.
    • Step 3) Ensure that the security level is set to Medium or Medium-Low.
    • Step 4) Click OK.
    • Step 5) Close and restart your browser.
  2. Mozilla Firefox (Firefox 2.0 and newer)
    • Step 1) Choose the menu option for your computer:
      • PC: Select Tools | Options.
      • Mac: Select Firefox | Options.
    • Step 2) Select Privacy.
    • Step 3) Under History from "Firefox will" menu, select Use custom settings for history.
    • Step 4) Ensure that the Accept cookies from sites checkbox is checked.
    • Step 5) Ensure that elizabethhurley.com is listed under the "Exceptions" button.
    • Step 6) Click OK.
    • Step 7) Close and restart your browser.
  3. Apple Safari(Safari 3.0 and newer)
    • Step 1) Choose the menu option for your computer:
      • PC: Select Tools ( gear icon) | Preferences.
      • Mac: Select Safari ( gear icon) | Preferences.
    • Step 2) Select the Security tab.
    • Step 3) Select the cookies option, Always.
    • Step 4) Close the "Preferences" window.
    • Step 5) Close and restart your browser.
  4. Google Chrome
    • Step 1) Choose the menu option for your computer:
      • PC: Select Tools ( icon OR wrench icon) | Settings.
      • Mac: Select Tools ( wrench icon) | Preferences.
    • Step 2) Select "Show Advance Settings".
    • Step 3) In "Privacy," click Content settings.
      • The "Options - Content Settings" tab displays.
    • Step 4) Go to Cookies in "Content Settings."
    • Step 5) Select Cookies by default or Allow local data to be set, depending on your version.
    • Step 6) Close and restart your browser.

General:

  1. Should there be any inaccuracies in the information of which you inform us, or of which we become aware, please let us know and it shall be promptly rectified by us.
  2. You have a right to access the personal data we hold about you. If you wish to obtain a copy of this information, please email us at customercare@elizabethhurley.com enclosing your postal details.
  3. Our Site may contain links to other web sites belonging to third parties. Please make sure when you leave our Site that you have read that Site's privacy policy.
  4. If for any reason you are concerned that the personal information maintained by EH Beach is not correct, please visit our Site and, after logging into the Site using the "Login" link in the top navigation bar; your personal information will be made available for review and change in the "My Account" section. Only you, and/or upon request from you, the Customer Service department can access your personal data from the Site using your password and eMail ID. If you prefer to contact us by E-mail at customercare@elizabethhurley.com we will amend your personal details.

Security:

  1. Your password is your key to your personal information on our Site including your account information and your order information. Please keep this in a safe, secure place and do not share your password with others. If you should forget your password, EH Beach can email the password prompt to your account's email address.
  2. We are committed to the security of your banking details and transaction history. Our systems are rigorously tested and have been developed with up to date encryption software. When we transmit highly confidential information (such as a credit card number) over the Internet, we protect it through the use of encryption, namely the Secure Socket Layer (SSL) protocol. Your debit/credit card details will only be used when you make an order and are then transmitted between one of the UK's leading e-commerce payment companies who in turn have secure encrypted links between themselves and all the major banks.
  3. This Site is also registered with Thawte as an authentic site. Thawte is a subsidiary of Verisign - the largest provider of digital security certificates. To learn more about Thawte's Digital ID, what it means to be an authentic site, and other security information, click on the authentic site seal below.

Welcome to Elizabeth Hurley Beach! Your use of the Elizabeth Hurley Beach (“EH Beach”) website www.elizabethhurley.com and any purchases that you make will be governed by the terms and conditions below (the “Terms”) and our Privacy & Security Policy. We expect you to read them through carefully and print a copy for future reference, but here's what we'll be talking about:

Terms of Purchase : These Terms apply to all orders of EH Beach products ("Beachwear") made by you on our Site.

  1. Registration: To use some of the services and features made available to you on this Site, you will need to Register. We may change registration requirements from time to time. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your registration information change, please log in and then make any amendments on the 'My Account' section of the site.
  2. Ordering:
    • All orders for Beachwear shall be deemed to be an offer by you to purchase the Beachwear in accordance with these Terms.
    • The checkout stage sets out the final details of your order. Following this, we will send you an order acknowledgement email detailing the Beachwear you have ordered. Please note that this email is not an order confirmation or order acceptance from EH Beach.
    • The acceptance of orders for Beachwear shall be at the entire discretion of EH Beach and the completion of the contract between us will take place on despatch to you of the Beachwear ordered (unless we have notified you that we do not accept your order or you have cancelled all or part of it).
    • Delivery of multiple free promotional products to the same customer within the same promotion, will be at the discretion of EH Beach.
  3. Prices, Taxes and Duties:
    • All prices quoted are exclusive of delivery charges - please refer to the Delivery and Shipping section below.
    • In relation to orders inside EEC, the prices quoted are in British pounds sterling or Euros and include VAT.
    • No VAT is charged for €Euro and $US orders delivered outside EEC - however, the prices quoted do not include any additional taxes or duties. You are responsible for payment of any local duties or taxes which may be payable on entry of your order into the relevant country. You authorize EH Beach to issue all certificates and documents required for any such duties or taxes. EH Beach cannot be held liable for any of these extra costs, but will of course endeavour to help you in anyway we can with any queries that you have.
    • While we try and ensure that all prices on our Site are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the Beachwear, you will receive a full refund.
  4. Payment:
    • Depending on you billing address, you can pay in British Pounds Sterling, US Dollars or Euros.
    • Payment can be made by Visa, Master Card, American Express, and V.me by Visa. Payment will be debited and cleared from your account upon receipt of your order by our nominated payment agent, Worldpay (see http://www.worldpay.com/shopper/ ). You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer.
    • In the event that we are unable to supply the Beachwear, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the Beachwear.
  5. Promotional Codes:
    • Promotional codes entitle you, at the time of ordering, to a discount on an order with EH Beach. Only one promotion code can be used per order. Discounts do not apply to delivery and other charges. Promotion codes are only valid for a limited period of time. The expiry date will be publicised with the relevant promotional code. Delivery of multiple free promotional products to the same customer within the same promotion, will be at the discretion of EH Beach.
    • There are no expiry dates on VIP discount cards sent to specific customers by EH Beach. However, EH Beach reserves the right to cancel any card and/or withdraw the code at any time without notice. VIP discount cards may only be used by the person named on the card.
  6. General:
    • Any variations to these Terms must be in writing, otherwise they will not be binding on either party.
    • We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the Site (see date at the top) and it is your responsibility to read the terms and conditions on each occasion you use the Site and your continued use of the Site will signify your acceptance to be bound by the latest terms and conditions.
    • You will leave in position and not cover, deface or erase any notices or other marks which we may place on or affix to the Beachwear. You further acknowledge that all intellectual property rights in the Beachwear do and shall continue to belong to EH Beach and that you will not infringe any such rights.
    • All sizes, measurements and the size guide are approximate but we do try to make sure they are as accurate as possible.
    • The Beachwear sold by EH Beach are natural products and therefore there may be minor variations in colour, texture, shade and general appearance. In addition, we have made every effort to ensure the colours that you see on our Site accurately reflect the colour of our Beachwear on delivery. However, the settings on your computer and/or monitor may cause discrepancies. EH Beach shall not be liable for any of these variations which are outside its control.
    • EH Beach shall not be liable to you for: (i) cost of any substitute goods; (ii) any defects caused by your or a third party's misuse, neglect or default; (iii) any defects caused by fair wear and tear; (iv) any defects caused by failure to follow our instructions in relation to cleaning and use of the Beachwear.
    • Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited to excluded under applicable law.
    • The Terms and Privacy Policy on our Site are governed by and construed in accordance with the laws of England and you submit to the exclusive jurisdiction of the Courts of England and Wales.

Delivery & Shipping

  1. EH Beach delivers in the UK via Royal Mail and worldwide via DHL. Your order will be dispatched once payment has been approved and your address has been verified.
  2. Items in your basket can be delivered to one address only. We cannot deliver to a PO Box address.
  3. Delivery charge options are available and can viewed from the link below. This link is also in the header menu link "Worldwide Shipping" & also you get it when you place your order.
    View Shipping Information
    Delivery charge options and estimated timescales are also specified when you place your order.
  4. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. EH Beach shall be under no liability for any delay or failure to deliver your order within estimated timescales.
  5. Express or Standard shipping options: We will endeavor to deliver packages as per shipping option selected by our customers living in the UK or outside the UK. Delivery period options are available and can viewed from the link below.
    View Shipping Information
  6. EH Beach has arranged for all merchandise in transit from EH Beach to the delivery address to be insured against theft and accidental damage at no cost to you, until the merchandise has been delivered to the specified delivery address, at which point the merchandise is no longer covered by insurance.

Cancellations & Returns Policy

  1. Cancellation, Returns and Replacements:
    • We offer a 28 day money back guarantee if you're in anyway dissatisfied with the Beachwear you have ordered.
    • To benefit from this guarantee, simply log into your account at Elizabethhurley.com & follow the instructions to notify us that you will be returning all, or part of, your order within 8 days of receiving your package. After you have notified us, please return your items, unused and in its original packaging, to us at the below address within 28 days of receiving your order.
      Elizabeth Hurley Beach
      Returns
      Donnington Hall
      Ledbury
      Herefordshire HR8 2HX
      United Kingdom
    • We will refund you the full cost of everything you have returned within 14 days of the date we receive the goods. Your refund will be credited to the credit card used to purchase your order. Refunds do not include shipping costs unless the item you received was faulty.
    • Please ensure that swimwear is tried on over your own underwear and that the hygiene strip is not removed. In addition shoes must be returned with their original packaging. We reserve the right to refuse returns of items where it is apparent that this has not been done.
    • For UK and EU Customers: Send your return via a prepaid, insured and traceable method. Please retain your shipping documentation in case you need to track or trace your package. For UK customers we suggest you use Royal Mail. We recommend that you register your package as we cannot be held responsible for goods lost in transit.
    • For International Customers (including US): Send your return via a prepaid, insured and traceable method. You must put "British Returned Goods" on any airway bill or similar documentation in order to avoid you being charged VAT and import duties. For your convenience there is a customs declaration form in your package.
    • Unless the items are faulty, we charge our standard shipping costs for delivery of exchange items
    • If you have any additional questions regarding your order, please email customercare@elizabethhurley.com
  2. Return of Faulty Beachwear:
    • If you believe any of the Beachwear we have supplied you is faulty, you should return the item to us within six months of purchase together with a note explaining what you believe to be the problem.
    • When we receive the item, we will investigate the fault and contact you to agree the most appropriate resolution. This typically involves offering you either a replacement, repair or refund.
  3. Refunding your Money:
    • Once we have received your return Beachwear, we will endeavour to process your request for either a refund or replacement as quickly as possible. In some cases this may take up to 28 days (excluding shipping time), so we would be grateful if you could bear with us. Please note that we can only refund the credit card you originally used to place your order. We cannot credit any other cards or persons, nor send cash, make bank transfers or cheques.
    • You will not receive a refund for taxes and duties you paid on shipping or on items delivered outside the European Union. However, once you've returned the Beachwear to us, it should be possible for you to claim a refund of duties from your local Customs authority. To do this, you will need to show them proof of duty paid and proof of export (e.g. certificate of posting) when claiming your refund. Should you have any further queries on duties payable/refundable, please contact your local Customs authority.
  4. General:
    • All returns should be sent with all postage and duties paid to:

      Elizabeth Hurley Beach
      Returns
      Donnington Hall
      Ledbury
      Herefordshire HR8 2HX
      United Kingdom

    • This cancellation and returns policy does not affect your rights under law. For further information about your rights under law contact your local trading standards authority, citizens advice bureau or national equivalent.
  5. Terms of Use of our Site:
    • Ownership of This Website
      • This website is owned and operated by Elizabeth Hurley / Elizabeth Hurley Beach. All of the content featured or displayed on this website, including, but not limited to, text, graphics, photographs, images and software ("Content"), is owned by Elizabeth Hurley and its content providers.
      • All elements of the Elizabeth Hurley website, including, but not limited to, the general design and the Content, are protected by copyright, moral rights, trademark and other laws relating to intellectual property rights. Except as explicitly permitted under this or another agreement with Elizabeth Hurley, no portion or element of this website or its Content may be copied or retransmitted via any means and this website, its Content and all related rights shall remain the exclusive property of Elizabeth Hurley unless otherwise expressly agreed. You shall indemnify Elizabeth Hurley against any losses, expenses, costs or damages incurred by any or all of them as a result of your breach of the terms of this Agreement or your unauthorized use of the Content and related rights.
    • Trade marks: "Elizabeth Hurley, Elizabeth Hurley Beach, and EH Beach are trade marks of EH Beach in the United Kingdom, the United States and other countries. Any trade marks, logos and graphics may not be used in connection with any product or service that is not EH Beach's or, Elizabeth Hurley's in any form that may cause confusion among customers, or disparages or discredits Elizabeth Hurley or EH Beach.
    • Copyright and Restrictions on Use of Site Materials
      • The following are owned by or licensed to EH Beach and protected by UK and International Copyright laws: 1.All copyrights and other intellectual property rights contained in this Site, such as the text, graphics, logos, button icons, images, audio clips and software; 2. The compilation (meaning the collection, arrangement and assembly) of all contents on this Site; 3. All software used on this Site;
      • The content and software on this Site may be only used as a shopping resource and any other use, including the reproduction, modification, distribution, transmission, republication, display or performance of the content on this Site is strictly prohibited save to the extent that it is for your own personal and non-commercial use.
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